customer Support
Oliver provides extensive dealer support that includes a broad product line, marketing programs, customer services, field service and training. We understand that our success depends on our dealers' success. Find a dealer near you with our dealer locator.
Technical and Field Service Support
Ongoing research and development for improving retread performance, processes and equipment keeps Oliver in the forefront of retreading expertise.
In addition, Oliver's Field Service Technicians assist dealers by installing new equipment and providing equipment and process training. Dealer employee testing through our "Qualified Retreader Program" helps ensure consistent, quality retreads for the end user. Dealers also rely on Oliver's Technical Support Hotline for troubleshooting assistance and prompt answers to technical questions.
Business Improvement Program
Helping dealers' businesses run smoother and more profitably is what drives Oliver's Business Development Department. Diversely experienced trainers are adept at evaluating the efficiency of a shop layout to conducting training seminars on commercial selling skills. Committed to excellence as well as continuous improvement (Kaizen), Oliver's Business Development Department can help any dealers bottom line.
Marketing Support
Oliver's full range of marketing support includes extensive product literature, advertising, in-store displays and dealer signage.
Comparative tread performance testing programs in current and prospective customer fleets, corporate regional and national accounts and a complete program of fleet services also work to generate business.
Tire Repair Material Policy
The Authorized Repair Material Suppliers (ARMS) are Patch Rubber, Rema Tip-Top, Tech International and Truflex/Pang.
Oliver Rubber offers licensees a choice on which of the ARMS listed above supply repair materials. Licensees purchase directly from the supplier they choose. Oliver strongly recommends that licensees do not mix materials among ARMS, since each company has its own product specifications that might not be compatible between and among brands.
Each supplier provides products that meet the requirements of the Elite Licensee Program, and has technical support and training available upon request. For more information on each company, please visit them online:
Equipment
Our experience dates back to 1912, but our equipment is being continually updated to include the latest technology available, both for our manufacturing processes and for those of our licensed dealers.
Dealer Independence
Oliver's dealers operate under a licensee agreement that does not contain all the oversight and restrictions of the franchise agreements used by others. We also have no company-owned outlets to compete with our dealers.
We know the best way to build a strong distribution network is to deliver products and support that help dealers profitably run their independent businesses.
